Effective date: July 25, 2026
Legacy Claims Services ("we," "us," or "our") operates this platform to manage insurance claim assignments, appraisals, and related communications. This policy explains how we handle information collected through this platform.
What we collect
We collect the information necessary to operate this platform: account and login details, assignment and claim data, uploaded documents and photos, and communications sent through the platform (email, SMS, and voice call records related to your assignments).
How we use it
Information collected through this platform is used solely for our own internal business operations — processing and dispatching claim assignments, communicating with adjusters, appraisers, and insurance carriers, generating invoices and reports, and maintaining the security and reliability of the platform.
We do not sell or share your information
We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes. Information is only shared with the specific parties involved in a given claim assignment (e.g. the assigned appraiser, adjuster, or insurance carrier) as necessary to complete that work, or with service providers who process data strictly on our behalf (e.g. hosting, email, and SMS delivery) under obligations to protect it.
Data retention and security
We retain information for as long as needed to support active and historical claim records, and to meet legal and business record-keeping requirements. We use reasonable administrative and technical safeguards to protect information stored on this platform.
Questions
If you have questions about this policy, contact us through your normal Legacy Claims Services point of contact.